From the ratings below you can see that Capital Gold Group generally has a good reputation with an acceptable number of complaints that have all been resolved. Most of them seem to have been related to mis-communications regarding the types of coins ordered, pricing, shipping time, management fees, etc. But as you can seem from the number of reviews above, for most customers they seem to do a good job.
Business Consumer Alliance: AAA Rating, but with 11 complaints closed in the last 3 years (see report)
BBB: 0 complaints since March 2013 (see report)
Please note: The Business Consumer Alliance was founded in 1936 and formerly operated as the Better Business Bureau of the Southland (Southern California). Due to some issues between this group and the BBB, the group broke off and became the Business Consumer Alliance. It is rumored that there are issues with high company ratings (like A+, A or A-) from the BBB despite receiving a high number of complaints. So, especially for companies in Southern California, where a lot of gold companies are located, the BCA might be a better reference to use for complaints against companies that reside in this area .
TrustLink: based on 129 Reviews
Capital Gold posts all the information about their IRA fees on their website. The typical fees associated with a Gold IRA are:
Setup and Miscellaneous Fees
- Account setup: $25
- Annual account fee: $60
- Paper Statements: $20
- Late fee: $15
- Commingled precious metals storage:
$100 if value of gold is less than $250,000.
$1 per $1,000 of gold value stored if greater than $250,000 is stored.
- Segregated precious metals storage:
$2 per $1,000 of gold value stored. With a minimum of $200 in fees.
This shows that it may become expensive when you decide to invest a larger amount of money.